Privacy Policy

Xeevo (Pty) Ltd ("Xeevo", "we", "us", or "our") operates this website, including all related information, content, features, tools, and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our Services, submit enquiry or lead capture forms, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with the Services:

Contact details — your name, phone number, email address, and physical address.
Enquiry information — details you provide in lead capture forms, contact forms, and other enquiry submissions, including your service interests and preferences.
Communications — information you include in communications with us, such as customer support enquiries, emails, WhatsApp messages, and phone calls.
Device information — information about your device, browser, IP address, and other unique identifiers.
Usage information — information about how you interact with and navigate the Services, including pages visited and actions taken.
Campaign and tracking data — UTM parameters, referral sources, and campaign identifiers used to understand how you found us.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you — when you submit a form, contact us, or otherwise provide your personal information.
Automatically — from your device when you visit our website, through the use of cookies, analytics tools, and similar technologies.
From our service providers — when they collect or process your personal information on our behalf.
From our partners — when you interact with us through partner channels or referrals.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide and improve our Services — to respond to your enquiries, process your service requests, manage your interactions with us, and improve our website and service delivery.
Lead management — to record your enquiry in our CRM system (Microsoft Dynamics 365), assign it to the appropriate team member, and follow up with you regarding your service interest.
Marketing and communications — to send you relevant information about our services, promotions, and updates, where you have consented to receive such communications.
Security — to detect, investigate, and prevent fraudulent, illegal, or malicious activity, and to secure our Services.
Legal compliance — to comply with applicable law, respond to legal process, and enforce our terms and policies.

How We Share Personal Information

We may share your personal information with third parties in the following circumstances:

Service providers — with vendors and third parties who perform services on our behalf, such as website hosting (Cloudflare), CRM systems (Microsoft Dynamics 365), analytics services, and communication tools.
Partners — with Vodacom and Microsoft where necessary to process your service request or fulfil your enquiry (e.g., fibre installation, software licensing).
Legal requirements — to comply with applicable legal obligations, respond to lawful requests, or protect our rights and the rights of our users.
Business transactions — in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
With your consent — when you direct or consent to our sharing of your information with a third party.

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy or security practices of such sites. We recommend that you review the privacy policies of any third-party websites you visit. Our inclusion of links does not imply endorsement of the linked website or its operators.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no security measures are perfect, and we cannot guarantee absolute security. We recommend that you do not send sensitive information through unsecure channels.

How long we retain your personal information depends on factors such as whether we need it to provide our Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access — you may request access to personal information we hold about you.
Right to Delete — you may request that we delete personal information we hold about you.
Right to Correct — you may request that we correct inaccurate personal information.
Right of Portability — you may request a copy of your personal information in a portable format.
Communication Preferences — you may opt out of promotional communications at any time by using the unsubscribe option in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in a timely manner as required by applicable law.

International Transfers

Your personal information may be transferred to, stored, and processed in countries other than the country in which it was collected. Our website is hosted on Cloudflare, and our CRM system (Microsoft Dynamics 365) may process data in international data centres. We take appropriate steps to ensure that any international transfers of your personal information comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: contact@xeevo.co.za
Phone: 082 848 0338
Address: 7 Macfarlane Drive, Everton, Gillitts, KwaZulu-Natal, 3625, South Africa
Registration Number: 2024/841777/07
VAT Number: 4860320300